Shipping policy
We do our best to get your items in your hands as soon as possible. Your order will typically ship within 24 hours but can take up to 3 business days. Depending on where you live, the arrival of your product can vary.
International Orders: When you place an order, you will receive estimated shipping and delivery dates based on the weight of your items and the shipping options you choose. Depending on your chosen shipping provider, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Common problems we encounter:
Customers enter the wrong address: This is a bummer for everyone so please double-check your address. Your order is likely to get returned to us if the incorrect address is entered at checkout. Wildtree is not responsible for reshipment charges. If your order is not returned and lost due to an address error we are not responsible for replacing your order.
Your package doesn't arrive in the time specified on the website: USPS is our primary shipping carrier. Besides Priority Mail Express USPS does not guarantee their shipping dates and we cannot guarantee them either. We print and ship orders in-house every Monday-Friday and typically get packages sent out in under 24 hours.
Your package was lost or stolen: Every order we ship out is covered by a third-party insurance. In the event, your package is lost or stolen contact us at hello@wildtreeoutdoor.com.
ORDER TRACKING
Tracking numbers are provided for all orders. For an up-to-date status of your order, you can enter the tracking number that we have provided in your account through the USPS Website.
IMPORT TAXES/DUTIES
Import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. Payment for these fees is the purchaser's responsibility and will not be covered by Wildtree Outdoor LLC. Please check with your local customs.
FREE SHIPPING
Free US shipping on orders over $30. All other orders will be charged accordingly for shipping.