Shipping policy

Our Commitment to Minimalist Shipping "We believe the best part of your order is what’s inside the package, not the packaging itself. To stay true to our mission of protecting the spaces we love, we have intentionally moved away from 'excessive' unboxing experiences.

By shipping minimally—using small poly mailers, omitting physical invoices, and reducing individual product wrap—we significantly lower our carbon footprint and unnecessary waste. Our packages may not be a 'theatrical experience,' but they are effective, lightweight, and kinder to the environment."

Order Processing: We do our best to get your items in your hands as soon as possible. Your order will typically ship within 24 hours but can take up to 3 business days. Depending on where you live, the arrival of your product can vary.

International Orders: When you place an order, you will receive estimated shipping and delivery dates based on the weight of your items and the shipping options you choose. Depending on your chosen shipping provider, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Common problems we encounter:

Customers enter the wrong address: This is a bummer for everyone so please double-check your address. Your order is likely to get returned to us if the incorrect address is entered at checkout. Wildtree is not responsible for reshipment charges. If your order is not returned and lost due to an address error we are not responsible for replacing your order. 

Your package doesn't arrive in the time specified on the website: USPS is our primary shipping carrier. Besides Priority Mail Express (refunded if a claim is accepted by USPS), USPS does not guarantee their shipping dates and we cannot guarantee them either. We print and ship orders in-house every Monday–Friday and typically get packages sent out in under 24 hours.

Your package was lost or stolen: Every order we ship out is covered by a third-party insurance. In the event, your package is lost or stolen contact us at hello@wildtreeoutdoor.com. 

ORDER TRACKING

Tracking numbers are provided for all orders. For an up-to-date status of your order, you can enter the tracking number that we have provided in your account through the USPS Website.

IMPORT TAXES, VAT, AND CUSTOMS DUTIES

Wildtree Outdoor LLC is located in the United States. For all international orders, we ship on DDU/DAP (Delivered Duty Unpaid) terms.

What this means for you:

  • Local VAT & Duties: Your order may be subject to local Import VAT (Value Added Tax), customs duties, and excise taxes as determined by your country's customs office.
  • Handling Fees: Local postal carriers (like DHL, La Poste, or Deutsche Post) often charge an additional "processing" or "handling" fee to collect these taxes on behalf of the government.
  • Customer Responsibility: These fees are not included in your checkout total and must be paid by you, the customer, before your local post office will release the package.

We recommend checking with your local customs office for estimated costs before placing an order. Wildtree Outdoor LLC is not responsible for any fees or delays caused by customs processing.

FREE SHIPPING

Free US shipping on orders over $30. Please note that this offer excludes apparel items shipping from Printful. All other orders under $30, or those containing excluded apparel items, will be charged standard shipping rates at checkout.