Our Commitment to Minimalist Shipping "We believe the best part of your order is what’s inside the package, not the packaging itself. To stay true to our mission of protecting the spaces we love, we have intentionally moved away from 'excessive' unboxing experiences.

By shipping minimally—using small poly mailers, omitting physical invoices, and reducing individual product wrap—we significantly lower our carbon footprint and unnecessary waste. Our packages may not be a 'theatrical experience,' but they are effective, lightweight, and kinder to the environment."

Order Processing: We do our best to get your items in your hands as soon as possible. Your order will typically ship within 24 hours but can take up to 3 business days. Depending on where you live, the arrival of your product can vary.

International Orders: When you place an order, you will receive estimated shipping and delivery dates based on the weight of your items and the shipping options you choose. Depending on your chosen shipping provider, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Common problems we encounter:

Customers enter the wrong address: This is a bummer for everyone so please double-check your address. Your order is likely to get returned to us if the incorrect address is entered at checkout. Wildtree is not responsible for reshipment charges. If your order is not returned and lost due to an address error we are not responsible for replacing your order.

Your package doesn't arrive in the time specified on the website: USPS is our primary shipping carrier. Besides Priority Mail Express (refunded if a claim is accepted by USPS), USPS does not guarantee their shipping dates and we cannot guarantee them either. We print and ship orders in-house every Monday–Friday and typically get packages sent out in under 24 hours.

Your package was lost or stolen: Every order we ship out is covered by a third-party insurance. In the event, your package is lost or stolen contact us at hello@wildtreeoutdoor.com.

USPS shows your package as delivered, but you haven't received it: If USPS tracking confirms delivery to the address provided at checkout, we treat that scan as proof of delivery. In this situation, we're happy to send a replacement at no additional cost rather than issue a refund. Before reaching out, please: check with neighbors and other household members, look around porches, mailboxes, and side doors, and verify the shipping address on your order confirmation. If the package still can't be located after 3 business days, contact us at hello@wildtreeoutdoor.com with your order number and we'll get a replacement sent out. In some cases, our shipping insurance provider requires a signed affidavit confirming non-receipt before a claim can be filed; if this applies to your order, we'll send you a secure link to sign it digitally, and we won't be able to process a replacement until it's been signed. Replacement decisions are made at our discretion on a case-by-case basis.

ORDER TRACKING

Tracking numbers are provided for all orders. For an up-to-date status of your order, you can enter the tracking number that we have provided in your account through the USPS Website.

IMPORT TAXES, VAT, AND CUSTOMS DUTIES

We ship worldwide using Shopify's automated global checkout platform. Depending on your destination and current local regulations, Shopify’s system will automatically determine whether or not to calculate and collect import fees at checkout:

• If Shopify's system automatically includes fees, taxes, or VAT at checkout: Your order is processed as Delivered Duty Paid (DDP). These automated import fees are collected upfront, and you should not be charged extra delivery fees upon arrival.
• If Shopify's system does not include fees, taxes, or VAT at checkout: Your order is processed as Delivered Duty Unpaid (DDU). Any local customs duties, VAT, or carrier processing fees determined by your destination country are entirely the responsibility of the recipient and must be paid to receive your package.

Wildtree Outdoor LLC relies entirely on Shopify's automated tax and duty calculations and is not liable for any system errors, omissions, or unexpected local customs fees. If an international package is refused and returned to us due to unpaid local customs fees, your refund will be issued minus the original shipping cost, any return shipping charges, and our standard 10% restocking fee.

FREE SHIPPING

Free US shipping on orders over $30. All other orders under $30 will be charged standard shipping rates at checkout.

We have a 30-day Return/Exchange policy. This means you have 30 days after the date of delivery to request a return. Once your return is accepted, you have 14 days to ship it out. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, and in its original packaging.

How to Start a Return: To start a return, you can contact us at Hello@wildtreeoutdoor.com or request a return through your Wildtree account. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues: Please inspect your order upon receipt and contact us within 72 hours if the item is defective, damaged, or incorrect. To initiate a claim, you must provide clear photographic evidence. We do not issue "instant refunds" for defects. At our discretion, we will either:

1. Send a replacement: If you still want the item, we will ship a replacement once the defect is verified via photo.
2. Require a return for inspection: If a refund is requested instead of a replacement, the item must be returned to us for inspection before a refund is approved.

If an item is returned as 'defective' but is found to be in standard condition upon inspection, the return will be processed as a Standard Return; in this case, a 10% restocking fee and all shipping costs will be deducted from your refund.

Please note: Items that show signs of intentional damage, improper use, or clear signs of wear do not qualify for a refund. In such cases, the return will be denied, no refund will be issued, and the item can be shipped back to the customer at their expense.

Non-Returnable & Final Sale Items: Certain items are not eligible for return or exchange:

• Gift Cards: All gift card purchases are Final Sale and cannot be refunded or redeemed for cash, except where required by law.
• Sale Items: Items marked as "Final Sale" or purchased during a clearance event are non-returnable.

Exchanges: The fastest way to ensure you get what you want is to request an exchange for your eligible camera gear or accessories. Once the exchange is accepted, place a separate order for the new item. We will ship your new order ASAP and refund your first order once we receive the original item back in its original condition. We do not charge a restocking fee on exchanges.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Shipping & Fees: Unless your item was received damaged, defective, or incorrect due to our error, you will be responsible for paying the shipping costs to return your item and a 10% restocking fee will be deducted from your refund total. If we provide a return shipping label, the cost of that label will be deducted from your refund. For all standard returns, original shipping costs are non-refundable. Full refunds (including original shipping) are only issued in instances where the return is a result of our error or a confirmed defective product. For products returned that were claimed to be damaged or incorrect but are found to be in standard condition upon inspection, Wildtree will deduct the return shipping costs and the 10% restocking fee from the total refund.

International & Undeliverable Orders: Orders returned by the postal service due to unpaid customs duties/VAT, incorrect address, not picked up from mail service, or not due to our error will be refunded for only the cost of the product minus a 10% restocking fee. Any return freight charges or brokerage fees billed to Wildtree by the carrier for refused international packages will also be deducted from the refund. Wildtree is not responsible for packages lost due to an incorrect address.

Extended Holiday Return Period

We are happy to offer an extended return period for the holiday season. For any order placed on or after November 1st, the deadline for submitting a return request is extended until January 7th.

Clarification on Return Submission: You are always guaranteed the standard 30-day window to submit a return request from your date of delivery. If your standard 30-day window falls after January 7th (e.g., for orders placed mid-December or later), your return request deadline will be the standard 30 days from the date of delivery.

Important: For return requests submitted after the standard 30 days but before the final January 7th deadline, you must Contact Us Directly to initiate the return. Our system's automated self-service return function is disabled after 30 days and will not work. To initiate a manual return request, please email us at Hello@wildtreeoutdoor.com.

In summary: Your return request must be submitted by the later of either January 7th or 30 days from your delivery date. (Note: This deadline is for requesting the return authorization. The physical item must be shipped back within 14 days after your request is approved.) All other terms, conditions, and eligibility requirements of our standard Refund Policy above apply.

Please contact us for any return questions at Hello@wildtreeoutdoor.com.