Refund policy

We have a 30-day Return/Exchange policy. This means you have 30 days after receiving your item to request a return. Once your return is accepted, you have 14 days to ship it out.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at Hello@wildtreeoutdoor.com or request a return through your Wildtree account. When contacting us via email If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to request an exchange and once accepted place a separate order. We will ship out your new order ASAP and refund your first order once we receive the item back. We do not charge a restocking fee on exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Unless your item was received damaged, defective, or incorrect due to our error or third-party postal service you will be responsible for paying the shipping costs to return your item and a 10% restocking fee will be deducted from your refund total. If we provide the return shipping label then the shipping cost will be deducted from your refund total. For products returned that were claimed to be damaged, defective, or incorrect and found not to be, Wildtree will deduct the return shipping costs from your return total in addition to the 10% restocking fee. 

Orders returned by the postal service due to incorrect address, not picked up from mail service, or not due to our error will be refunded for only the cost of the product minus a 10% restocking fee. Wildtree is not responsible for packages lost due to an incorrect address. 

Please contact us for any return questions at Hello@wildtreeoutdoor.com.