Shipping policy

Our Commitment to Minimalist Shipping "We believe the best part of your order is what's inside the package, not the packaging itself. To stay true to our mission of protecting the spaces we love, we have intentionally moved away from 'excessive' unboxing experiences.

By shipping minimally—using small poly mailers, omitting physical invoices, and reducing individual product wrap—we significantly lower our carbon footprint and unnecessary waste. Our packages may not be a 'theatrical experience,' but they are effective, lightweight, and kinder to the environment."

Order Processing: We do our best to get your items in your hands as soon as possible. Your order will typically ship within 24 hours but can take up to 3 business days. Depending on where you live, the arrival of your product can vary.

Shipping Rates: Shipping costs are calculated at checkout using live carrier rates based on your package's weight, size, destination, and the shipping option you choose, plus any applicable handling fee.

International Orders: We ship worldwide with USPS. Available services and rates are shown at checkout based on your destination. International delivery times vary by country and can be affected by customs processing, and any delivery dates shown at checkout are estimates only (see "Your package doesn't arrive in the time specified on the website" below). For import taxes, VAT, and duties, see the section below.

Common problems we encounter:

Customers enter the wrong address: This is a bummer for everyone, so please double-check your address. Your order is likely to get returned to us if the incorrect address is entered at checkout. Wildtree is not responsible for reshipment charges. If your order is not returned and is lost due to an address error, we are not responsible for replacing your order. 

Your package doesn't arrive in the time specified on the website: USPS is our primary shipping carrier. We print and ship orders in-house every Monday–Friday and typically get packages sent out in under 24 hours.

Delivery dates shown at checkout are estimates only. They are predictions generated automatically by our e-commerce platform (Shopify) based on our past fulfillment and delivery history. When a prediction isn't available, they're based on our processing time plus the carrier's estimated transit time. These dates are not a promise or guarantee from Wildtree or from USPS. Tracking dates are also estimates and may move earlier or later while your package is in transit.

USPS does not guarantee delivery dates for any service except Priority Mail Express, and we cannot guarantee them either.

Priority Mail Express: USPS assigns a guaranteed delivery date when it accepts your package. That date depends on the origin and destination ZIP codes and the time USPS accepts the package, and it can be different from the estimate shown at checkout. If USPS misses its own guaranteed date, we will file a service guarantee claim with USPS. We refund the Express shipping charge only if USPS approves the claim. Refunds are not based on the delivery estimate shown on our website.

Other carriers: In addition to USPS, UPS and FedEx shipping options may be offered at checkout, and some orders may ship with those carriers. The terms in this policy apply to all carriers we use, including delivery estimates, lost or stolen packages, and packages marked as delivered but not received. The only exception is the Priority Mail Express refund described above, which applies only to USPS Priority Mail Express. UPS and FedEx delivery dates are not guaranteed.

Your package was lost or stolen: Every order we ship out is covered by a third-party insurance. In the event, your package is lost or stolen contact us at hello@wildtreeoutdoor.com. 

USPS shows your package as delivered, but you haven't received it: If USPS tracking confirms delivery to the address provided at checkout, we treat that scan as proof of delivery. In this situation, we're happy to send a replacement at no additional cost rather than issue a refund. Before reaching out, please: check with neighbors and other household members, look around porches, mailboxes, and side doors, and verify the shipping address on your order confirmation. If the package still can't be located after 3 business days, contact us at hello@wildtreeoutdoor.com with your order number and we'll get a replacement sent out. In some cases, our shipping insurance provider requires a signed affidavit confirming non-receipt before a claim can be filed; if this applies to your order, we'll send you a secure link to sign it digitally, and we won't be able to process a replacement until it's been signed. Replacement decisions are made at our discretion on a case-by-case basis.

ORDER TRACKING

Tracking numbers are provided for all orders and are included in your shipping confirmation email and your account. You can check the latest status on the carrier's website (USPS, UPS, or FedEx) using your tracking number.

IMPORT TAXES, VAT, AND CUSTOMS DUTIES

We ship worldwide using Shopify's automated global checkout platform. Depending on your destination and current local regulations, Shopify's system will automatically determine whether or not to calculate and collect import fees at checkout:

• If Shopify's system automatically includes fees, taxes, or VAT at checkout: Your order is processed as Delivered Duty Paid (DDP). These automated import fees are collected upfront, and you should not be charged extra delivery fees upon arrival.
• If Shopify's system does not include fees, taxes, or VAT at checkout: Your order is processed as Delivered Duty Unpaid (DDU). Any local customs duties, VAT, or carrier processing fees determined by your destination country are entirely the responsibility of the recipient and must be paid to receive your package.

Wildtree Outdoor LLC relies entirely on Shopify's automated tax and duty calculations and is not liable for any system errors, omissions, or unexpected local customs fees. If an international package is refused and returned to us due to unpaid local customs fees, your refund will be issued minus the original shipping cost, any return shipping charges, and our standard 10% restocking fee.

FREE SHIPPING

Free standard US shipping on orders of $30 or more. Expedited options, such as Priority Mail and Priority Mail Express, are charged at checkout. Orders under $30 are charged standard shipping rates at checkout.