Frequently Asked Questions
Camera Straps
How do I attach my camera strap?
Attaching your new strap correctly is crucial for securing your gear! We have a complete, step-by-step guide on our blog that walks you through the entire process.
Please follow this link for the full instructions:
How to Attach A Camera Strap
How do I know if I need an adapter for my Wildtree camera strap?
The easiest way is to check the size of your camera’s strap lug. If the opening is smaller than ⅜" (0.95 cm), you’ll need an adapter. Compact cameras, vintage bodies, and some mirrorless systems (like Fujifilm or Olympus) often require one. Larger lugs on most DSLRs (Canon, Nikon) and some Sony Alpha models fit the strap directly without an adapter. Get a full breakdown of camera compatibility and step-by-step visuals in our detailed guide. If you are still unsure, simply contact our support team with your camera model Hello@wildtreeoutdoor.com
Can I switch camera strap adapters later?
Yes! Both the Triangle Split Ring Adapter and the Quick Release Buckle Adapter can be added or swapped out at any time. This flexibility makes it easy to move from a vintage camera that needs a split ring to a modern DSLR that doesn’t, or to add quick-release functionality if you often switch between multiple cameras.
Are Wildtree camera straps vegan-friendly?
Yes, absolutely! All Wildtree camera straps are 100% vegan-friendly. We use high-quality, durable materials such as polyester webbing, ultra-soft faux suede backing, and synthetic leather ends in place of traditional leather. This allows us to provide a premium, long-lasting strap without using any animal products.
Do Wildtree camera straps work with binoculars?
Yes, absolutely! Our camera straps can be easily used with most binoculars, but you will likely need one of our strap adapters to connect the strap securely, unless your binocular's attachment point is ⅜" (0.95 cm) or bigger.
We recommend either of our available adapters.
- Triangle Split Ring Adapter: This metal ring attaches to the small lug (eyelet) on your binoculars, providing a secure, strong loop for the strap's connector.
- Quick Release Buckle Adapter: This adapter features a thin cord that loops through the small binocular lug and provides a quick-release male buckle for fast attachment/detachment.
What makes Wildtree camera straps different from others?
Wildtree camera straps offer a superior blend of comfort, style, and security, engineered to enhance any photography experience, whether you're on a multi-day trek or capturing moments around town. Our difference starts with superior comfort, featuring an ultra-soft faux suede backing that is gentle on your skin and protects your neck and shoulders from strain during long hikes and shooting sessions. For unique style, we offer a wide choice of outdoor-inspired patterns and solid colors so you can easily match your strap to your personal aesthetic, your clothing, or your specific gear. Regarding security and durability, our straps are built with premium, vegan-friendly materials, including thick, heavy-duty webbing and strong connection points guaranteed to reliably hold your heaviest camera gear while maintaining an overall lightweight feel.
Instrument Straps
Does my guitar need a headstock adapter?
You need one only if your guitar has a single strap button (on the bottom) and lacks one on the upper body.
The Wildtree Headstock Adapter is the ideal solution for this common situation, which primarily affects acoustic and classical guitars.
When to Use the Headstock Adapter
You should use this product if:
- You own an Acoustic or Classical Guitar that only has one strap button (pin), which is located at the tail-end of the body.
- You want to use a standard guitar strap to play while standing up.
Instead of drilling into the neck heel or relying on a temporary shoelace, the adapter provides a secure, durable, and stylish anchor point at the headstock (just above the nut).
When You Do Not Need the Headstock Adapter
- If your guitar (most electric guitars and some acoustics) already has two strap buttons on the body.
- If you only play your guitar while sitting down.
Key Benefit of the Headstock Adapter
Our headstock adapters are crafted from premium genuine leather, which is much stronger and more reliable than the thin cord or string often included with straps. It ensures reliable support without requiring any permanent modification (drilling) to your instrument.
Does my ukulele need a headstock adapter?
The short answer is: Yes, if your ukulele only has one strap button.
A headstock adapter is an accessory that creates a strong, secure attachment point at the headstock (the top of the neck) for your ukulele strap.
When You DO Need a Ukulele Headstock Adapter
You need this adapter if you want to play your ukulele while standing and your instrument has the most common setup:
- It has a single strap button (pin) located only on the bottom of the body (the tail-end).
- You want a more secure and attractive solution than using the thin piece of string or a shoelace that often comes with a ukulele strap.
When You DON'T Need a Ukulele Headstock Adapter
You can skip the adapter if any of the following are true:
- Your ukulele has two strap buttons. (Some newer or higher-end ukuleles come with a second button installed on the heel of the neck.)
- You use a "J-Hook" or "Uke Leash" style strap that hooks into the sound hole and doesn't require any buttons or headstock ties.
- You only play while sitting down.
Key Benefit of the Wildtree Ukulele Adapter
The Wildtree Ukulele headstock adapter is designed to be thinner than the corresponding guitar version. This is important because it fits cleanly underneath the strings on the smaller ukulele headstock. It also looks a lot better than using a shoestring.
Orders, Shipping & Returns
Shipping policy
We do our best to get your items in your hands as soon as possible. Your order will typically ship within 24 hours but can take up to 3 business days. Depending on where you live, the arrival of your product can vary.
International Orders: When you place an order, you will receive estimated shipping and delivery dates based on the weight of your items and the shipping options you choose. Depending on your chosen shipping provider, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Common problems we encounter
Customers enter the wrong address: This is a bummer for everyone so please double-check your address. Your order is likely to get returned to us if the incorrect address is entered at checkout. Wildtree is not responsible for reshipment charges. If your order is not returned and lost due to an address error we are not responsible for replacing your order.
Your package doesn't arrive in the time specified on the website: USPS is our primary shipping carrier. Besides Priority Mail Express USPS does not guarantee their shipping dates and we cannot guarantee them either. We print and ship orders in-house every Monday-Friday and typically get packages sent out in under 24 hours.
Your package was lost or stolen: Every order we ship out is covered by a third-party insurance. In the event, your package is lost or stolen contact us at hello@wildtreeoutdoor.com.
ORDER TRACKING
Tracking numbers are provided for all orders. For an up-to-date status of your order, you can enter the tracking number that we have provided in your account through the USPS website.
IMPORT TAXES/DUTIES
Import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. Payment for these fees is the purchaser's responsibility and will not be covered by Wildtree Outdoor LLC. Please check with your local customs.
FREE SHIPPING
Free US shipping on orders over $30. All other orders will be charged accordingly for shipping.
Return and Refund Policy
We have a 30-day Return/Exchange policy. This means you have 30 days after receiving your item to request a return. Once your return is accepted, you have 14 days to ship it out.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
To start a return, you can contact us at Hello@wildtreeoutdoor.com or request a return through your Wildtree account. When contacting us via email If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to request an exchange and once accepted place a separate order. We will ship out your new order ASAP and refund your first order once we receive the item back. We do not charge a restocking fee on exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Unless your item was received damaged, defective, or incorrect due to our error or third-party postal service you will be responsible for paying the shipping costs to return your item and a 10% restocking fee will be deducted from your refund total. If we provide the return shipping label then the shipping cost will be deducted from your refund total. For products returned that were claimed to be damaged, defective, or incorrect and found not to be, Wildtree will deduct the return shipping costs from your return total in addition to the 10% restocking fee.
Orders returned by the postal service due to incorrect address, not picked up from mail service, or not due to our error will be refunded for only the cost of the product minus a 10% restocking fee. Wildtree is not responsible for packages lost due to an incorrect address.
Please contact us for any return questions at Hello@wildtreeoutdoor.com.
Other
Do you offer wholesale or bulk purchasing for retailers?
Yes! We would love to partner with you! We offer wholesale pricing for approved retailers. You can view our catalog and place orders directly through our online partner Faire.
To get started, please visit our official wholesale page: wildtreeoutdoor.com/pages/wholesale. New to Faire? Use our direct link on that page to get special opening order credit and free shipping for a year (subject to Faire's current terms).